Bus Tickets from Bloomington, IN to Chicago

Rude unprofessional unsafe driver sarcastic got lost and almost damaged the bus on an underpass. He used his phone while driving, for personal ca lls and to get directions

The ride from Indianapolis to Chicago was just fine, and I have no complaints. However, the trip from Bloomington to Indianapolis was not. The driver arrived late, was hostile to customers, and at one point pulled into a parking lot and (although we were running late) left a bus full of passengers in a parking lot while she went into McDonalds to, it seems, order food. We got in late to Indianapolis and she told us that the bus for Chicago was about to leave and we should go right there, but she did not tell us where it was and it was impossible to find someone in the station who could help except for one customer service person who had a long line of people waiting to talk to her. Given that the bus was supposed to leave in 2 minutes waiting in line was not an option. As it turned out, the bus for Chicago had not been called yet and the five of us from the Bloomington bus wandering around trying to figure out what to do all did make it, thankfully. We had been told, however, that it was ready to pull out and we should go right there, which caused confusion and stress. I am sure the driver was just having a terrible day, but I was actually frightened to have someone behaving so erratically and displaying so much anger operating the bus. As I said. The trip to Chicago was very smooth and professional.

1-I missed the first bus because the driver didn’t let me in with an e-ticket (no instruction that I have to print it) 2-The employee in the information disk printed the ticket with $20 (which is none sense ) 3- I missed the bus because the driver didn’t want to wait till the ticket be printed 4- I got into another bus and now I am waiting in the transit for more than 3 hours behind the scheduled time Horrible experience